BI MANAGED SERVICES

POWERED BY EMERALDCUBE

When it comes to support of Oracle BI (OBIEE) enterprise platforms, like Benjamin Franklin, we believe that “an ounce of prevention is worth a pound of cure”. EmeraldCube Oracle BI managed services provide proactive monitoring and systems management, staffed by a team of Oracle BI industry-recognized professionals. Our tiered help desk support and escalation provide SLA-based guaranteed response times and targeted issue resolution windows. More importantly, we take a kaizen continuous improvement approach to your enterprise BI system to proactively prevent issues from ever occurring.

BI MANAGED SERVICES FAQs

All members of our BI Managed Services team are 100% on shore, the majority of which are located in our Atlanta, GA area HQ. All members have been working with BI, ETL and DW technologies for at least 8 years; most for many more.

We offer multiple ways to get access to our support team. You can open tickets or service calls via:

Absolutely. Your plan with ECS can be tailored to take care of typical extensions and enhancements to all areas of your BI environment: from DW, ETL, BI metadata (RPD) to front end dashboards/analytics.

Yes, in addition to our OBIEE / OBIFS certified consultants, our team also has ETL experts that have built and designed data warehouse solutions from scratch, and know what it takes to properly maintain and optimize them moving forward.

Our services are complementary and do not replace Oracle Support. We do not, will not, and cannot provide Oracle updates to our clients.

100% of our resources are US-based. We have no plans to use offshore resources.

We have two key differentiators in our approach to take technical support to unprecedented levels:

  1. We have a relentless continuous improvement methodology where we work on your entire system to improve performance and reliability, identify all issues, and resolve all errors.
  2. Our industry differentiator is EmeraldPrism: our state-of-the-art automated monitoring and alerting tool, which allows us to spend more time resolving issues instead of chasing them.

Yes, just call our 24×7 number (1-855-ECS-24×7) to automatically open a ticket with us after-hours.

In addition to our BI Managed Services, we also have the best resources in the industry capable of upgrading your existing Oracle BI release to the newest version.

In addition to the traditional BI Managed Services plans, we have plans designed specifically to customers who already have a BI Administrator. We work side-by-side with your resource and provide coverage during vacation, time-off, and after-hours.

BI MANAGED SERVICES

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