MANAGED SERVICES

JD EDWARDS MANAGED SERVICES

Striving to maintain, troubleshoot and optimize your JD Edwards environment with your own IT staff? Turn to EmeraldCube for flexible JDE Managed Services plans to fit your business. Our experienced, certified team leverages best of breed proprietary tools, along with proven processes that deliver measurable results. EmeraldCube’s JD Edwards Managed Services team takes on the technical aspects of JDE, so you can take on the world.

CNC Managed Services

Even your in-house CNC staff has to sleep. That’s why there’s CNC Managed Services from EmeraldCube, a 24 x 7 solution to monitoring your JD Edwards environment for optimal performance. With EmeraldPrism at the core, you benefit from the first comprehensive monitoring and alerting tool built exclusively for JD Edwards EnterpriseOne. The result is a level of proactive trouble-shooting, SLA-driven accountability, and system optimization never before realized in JDE Managed Services environments.

Application Support

“This employee won’t pull into Payroll.” “I’m setting up a new Sales Order type and need to make sure it’s done right.” “I’m new. Can someone walk me through this JDE module?”

No worries. EmeraldCube’s JD Edwards Managed Services team has the Application Support expertise to stabilize, support and enhance your JDE applications. As a Level 1 or 2 Help Desk, we provide ongoing or escalated problem resolution tailored to your needs. A flexible extension of your team, our Application Support specialists combine deep JDE expertise with our knowledge of your business to step in when you’re out of your comfort zone, stretched too thin, or need to get up to speed quickly on new functionality.

Development Support

Sometimes you just need to dive into the code. The EmeraldCube JDE Managed Services Development Team is a natural extension of our CNC and Application Support specialists. Leveraging deep JDE development experience together with our knowledge of your business, we dive into code when necessary to discover the root cause of a problem. Have a new development request but don’t have the bandwidth to tackle it in house? Our Developers work hand-in-hand with our Application specialists to understand and execute on precise specifications to meet your needs, rounding out the value-add of EmeraldCube JD Edwards Managed Services.

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JD EDWARDS MANAGED SERVICES

KNOWLEDGE HUB

CASE STUDY
Aclara: A Successful Partnership with Measurable Results
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Superior Industries: Expanding Superior Industries Requires Optimized Speed & Performance
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UX One: Alert, Analyze, Act

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“It’s amazing how responsive they are. They didn’t just point us in the general direction, they figured out how to solve the problem.”

— Heather Schloemann, Aclara
JD EDWARDS MANAGED SERVICES

RELATED INNOVATION FROM EMERALDCUBE

CNC MONITORING

EmeraldPrism Outshines the Rest with Proactive Monitoring

Improve system stability and uptime with 24/7 CNC monitoring, featuring customized alerts, seamless auto updates and best practice reporting to proactively improve performance.

STOP FRAUD IN ITS TRACKS

FraudID is on Alert

Detect suspicious JDE end-user activity in real time with our proprietary blend of transaction monitoring, data pattern/statistical analysis and log mining techniques.

MANAGED CLOUD

EmeraldCloud Built Exclusively for JD Edwards Hosting

Ready for a more reliable, scalable and secure IT infrastructure than your internal IT department can provide? EmeraldCloud leverages Amazon Web Services to put superior JDE cloud hosting within your reach. Increased Reliability. Improved Scalability. Industry Leading Security. That’s EmeraldCloud.