JD EDWARDS MANAGED SERVICES
Striving to maintain, troubleshoot and optimize your JD Edwards environment with your own IT staff? Turn to EmeraldCube for flexible JDE Managed Services plans to fit your business. Our experienced, certified team leverages best of breed proprietary tools, along with proven processes that deliver measurable results. EmeraldCube’s JD Edwards Managed Services team takes on the technical aspects of JDE, so you can take on the world.
CNC Managed Services
Even your in-house CNC staff has to sleep. That’s why there’s CNC Managed Services from EmeraldCube, a 24 x 7 solution to monitoring your JD Edwards environment for optimal performance. With EmeraldPrism at the core, you benefit from the first comprehensive monitoring and alerting tool built exclusively for JD Edwards EnterpriseOne. The result is a level of proactive trouble-shooting, SLA-driven accountability, and system optimization never before realized in JDE Managed Services environments.
- 100% Oracle Gold Certified Team
- U.S.-based, each with 12+ years of JDE CNC experience
- EmeraldPrism, best of breed tool for JDE CNC monitoring
- 24x7x 365 monitoring
- SLA-defined response times
“This employee won’t pull into Payroll.” “I’m setting up a new Sales Order type and need to make sure it’s done right.” “I’m new. Can someone walk me through this JDE module?”
No worries. EmeraldCube’s JD Edwards Managed Services team has the Application Support expertise to stabilize, support and enhance your JDE applications. As a Level 1 or 2 Help Desk, we provide ongoing or escalated problem resolution tailored to your needs. A flexible extension of your team, our Application Support specialists combine deep JDE expertise with our knowledge of your business to step in when you’re out of your comfort zone, stretched too thin, or need to get up to speed quickly on new functionality.
- Level 1 or 2 help desk to troubleshoot production issues
- Deep JDE application expertise to fully leverage functionality
- A go-to JDE knowledge resource to get up to speed quickly
- Specialists average 13 years of JDE application support
Sometimes you just need to dive into the code. The EmeraldCube JDE Managed Services Development Team is a natural extension of our CNC and Application Support specialists. Leveraging deep JDE development experience together with our knowledge of your business, we dive into code when necessary to discover the root cause of a problem. Have a new development request but don’t have the bandwidth to tackle it in house? Our Developers work hand-in-hand with our Application specialists to understand and execute on precise specifications to meet your needs, rounding out the value-add of EmeraldCube JD Edwards Managed Services.
- Natural extension of CNC and application support
- Average 15 years of JDE development experience
- Leverage shared knowledge of your business for more effective support
“It’s amazing how responsive they are. They didn’t just point us in the general direction, they figured out how to solve the problem.”
— Heather Schloemann, Aclara
JD EDWARDS MANAGED SERVICES
RELATED INNOVATION FROM EMERALDCUBE
EmeraldPrism Outshines the Rest with Proactive Monitoring
Improve system stability and uptime with 24/7 CNC monitoring, featuring customized alerts, seamless auto updates and best practice reporting to proactively improve performance.
STOP FRAUD IN ITS TRACKS
FraudID is on Alert
Detect suspicious JDE end-user activity in real time with our proprietary blend of transaction monitoring, data pattern/statistical analysis and log mining techniques.
EmeraldCloud Built Exclusively for JD Edwards Hosting
Ready for a more reliable, scalable and secure IT infrastructure than your internal IT department can provide? EmeraldCloud leverages Amazon Web Services to put superior JDE cloud hosting within your reach. Increased Reliability. Improved Scalability. Industry Leading Security. That’s EmeraldCloud.