JD Edwards Managed Services FAQs

BI FAQs   |   CNC FAQs

BI FAQs

1) How much experience does the ECS BI Managed Services team have?

All members of our BI Managed Services team are certified Oracle Business Intelligence (OBI) Foundation Suite Specialist and have been working with Oracle BI for at least 5 years.

2) How can I open a ticket or service request?

We offer multiple ways to get access to our support team.  You can open tickets or service calls via:

3) Our business users continuously request new metrics and attributes to be added to the existing BI metadata.  Can ECS BI Managed Services help with this?

Absolutely.  Your plan with ECS can be tailored to take care of typical extensions and enhancements to your BI environment.

4) We have a data warehouse as part of our BI solution.  Can you help us maintain this as well?

Yes, in addition to our OBIEE / OBIFS certified consultants, our team also has ETL experts that have built and designed data warehouse solutions from scratch, and know what it takes to properly maintain and optimize them moving forward.

5) I see that ECS has a JD Edwards CNC practice, and also offers various prebuilt BI solutions for JD Edwards.  Does my primary data source for BI have to be JD Edwards?

No.  Our BI Managed Services offerings are independent of any data sources that are analyzed by OBI.

5) My BI environment is a mess. How quickly can ECS substantially improve it?

Although results will obviously vary, most customers see substantial improvements in the first 3 months.

6) Does ECS replace Oracle support?

Our services are complementary and do not replace Oracle Support.  We do not, will not, and cannot provide Oracle updates to our clients.

7) Are there any fees or penalties if I cancel or terminate my agreement?

No, just provide us 30 days cancellation notice to terminate the agreement.

8) Does ECS leverage any offshore resources?

100% of our resources are US-based.  We have no plans to use offshore resources.

9) What sets you apart from other providers?

We have two key differentiators in our approach to take technical support to unprecedented levels.  The first is our relentless continuous improvement methodology where we work on your entire system to improve performance and reliability, identify all issues, and resolve all errors. Our second differentiator is EmeraldPrism, our state-of-the-art automated monitoring and alerting tool, which allows us to spend more time resolving issues instead of chasing them.

10) Do you provide support for after hours and holidays?

Yes, just call our 24×7 number (1-855-ECS-24×7) to automatically open a ticket with us after-hours.

11) We are considering BI Managed Services, however we know we will need to upgrade our Oracle BI environment in the near future. Would you also assist us with our upgrade?

In addition to our BI Managed Services, we also have the best resources in the industry capable of upgrading your existing Oracle BI release to the newest version.

12) We already have a BI Administrator in our team but he is very busy. What can EmeraldCube do to help?

In addition to the traditional BI Managed Services plans, we have plans designed specifically to customers who already have a BI Administrator. We work side-by-side with your resource and provide coverage during vacation, time-off, and after-hours.

Contact us if you have other questions or would like to learn more.


CNC FAQs

1) How much experience does the ECS Managed Services team have?

All members of our Managed Services team are certified Oracle JD Edwards CNC Specialist and have been working with JD Edwards for at least 10 years.

2) How can I open a ticket or service request?

We offer multiple ways to get access to our support team.  You can open tickets or service calls via:

3) My JDE environment is a mess. How quickly can ECS substantially improve it?

Although results will obviously vary, most customers see substantial improvements in the first 3 months.

4) Does ECS replace Oracle support?

Our services are complimentary and do not replace Oracle Support.  We do not, will not, and cannot provide JDE updates to our clients.

5) Are there any fees or penalties if I cancel or terminate my agreement?

No, just provide us 30 days cancellation notice to terminate the agreement.

6) Does ECS leverage any offshore resources?

100% of our resources are US-based.  We have no plans to use offshore resources.

7) What sets you apart from other providers?

We have two key differentiators in our approach to take technical support to unprecedented levels.  The first is our relentless continuous improvement methodology where we work on your entire system to improve performance, identify all issues, and resolve all errors. Our second differentiator is EmeraldPrism, our state-of-the-art automated monitoring and alerting tool, which allows us to spend more time resolving issues instead of chasing them.

8) Do you provide support for after hours and holidays?

Yes, just call our 24×7 number (1-855-ECS-24×7) to automatically open a ticket with us after-hours.

9)   We are considering managed services, however we know we will need to upgrade EnterpriseOne in the near future. Would you also assist us with our upgrade?

In addition to our Managed Services, we also have the best resources in the industry capable of upgrading your existing EnterpriseOne release to the newest version.

10)   We already have a CNC administrator in our team but he is very busy. What can EmeraldCube do to help?

In addition to the traditional Managed Services plans, we have plans designed specifically to customers who already have a CNC administrator. We work side-by-side with your resource and cover for him during vacation, time-off, and after-hours.

Contact us if you have other questions or would like to learn more.